Privacy Policy

At Sleep Clinic Services, we're all about making sure you get the best care. This policy is our way of letting you know how we look after your personal information.

We follow the Australian Privacy Principles (APPs) from the Privacy Act 1988 (Cth) because we care about your privacy. These principles guide how we handle your personal info – how we collect, use, share, keep it safe, and when it's time to say goodbye.

You can grab a copy of the Australian Privacy Principles from The Office of the Australian Information Commissioner's (OAIC)  website at It's all there to make sure you know how we're taking care of your privacy! 

What is Personal Information and why do we collect it?

Personal Information includes details like names, addresses, emails, and phone numbers – basically, anything that tells us it's you.  We collect these details to make sure we can connect with you in the best way possible. 

We get your Personal Information through various friendly methods – like when you fill out forms on our website, chat with us online, or send us emails.  Sometimes, we might also learn a bit about you from social media or other public sources.  Just so you know, we can't promise the same privacy standards for other websites we link to or third parties.  

We gather your Personal Information to make sure we can provide you with top-notch services, share helpful information, and keep you in the loop about our latest offerings.  Sometimes, we might use it for related purposes, and will always ensure it remains reasonable.  If  you ever want to opt-out of our emails and updates, just drop us a note and we’ll sort it out.

We’re all about clear communication, so when collecting your Personal Information we'll do our best to keep you informed about why we need it and how we intend to use it.  

Sensitive Information

Sensitive information, as defined by the Privacy Act, includes details about things like your background, beliefs, or health.  We take great care in handling this information, ensuring its confidentiality. 

We promise to use sensitive information with the utmost care. We'll only use it:

  • For the primary purpose it was obtained.
  • For something directly associated with that primary purpose.
  • With your explicit consent.
  • When permitted by law.
Third Parties

Whenever we can, we'll communicate directly with you to get your Personal Information. Occasionally, we might get a little help from third parties.  If that happens, we'll be sure to let you know.  Our commitment lies in transparency, and keeping you well-informed at all times.

Disclosure of Personal Information

Your Personal Information might come up in a few situations, like when:

  • You've given the green light for us to share it with third parties
  • Or when the law says it's necessary or allowed.
Security of Personal Information

Your privacy matters, and we're here to safeguard your information. We make sure it stays secure, preventing unauthorised access or meddling.

When your information isn't needed anymore, we'll either securely dispose of it or make it completely anonymous. However, certain details might remain in our records for up to 7 years, just as a precautionary measure.

Access to your Personal Information

You have full access to review the Personal Information we hold about you. If you ever want to update or change any details, simply let us know and we'll gladly assist.

Checking your information won't cost anything. However, if you need an official copy a small admin fee may apply.

For security purposes, we might need to verify your identity to ensure the safety of your information. A brief ID check might be necessary.

Maintaining the Quality of your Personal Information

We place high importance on your Personal Information and strive to maintain its accuracy and completeness. Our proactive approach ensures it remains up-to-date at all times.

If you ever notice any details that need updating or seem incorrect, please let us know. The sooner we know, the quicker we can rectify it and keep delivering top-quality services to customers like you.

Policy Updates

Just a heads-up, we occasionally update our Privacy Policy, and you can always find the latest version on our website.

If you ever have questions or concerns about our Privacy Policy, don’t hesitate to reach out. We're here to chat and make sure everything is as clear as possible.

Drop us a line at 1300 246 637 or email us at